Refund policy
On this page · 10 sections
Effective Date: September 14, 2026
At a glance
| What happened | What you get |
|---|---|
| You cancel within 24 hours of ordering | Full refund to your original payment method, no fee |
| Item arrived damaged, defective, wrong or not as described (reported within 30 days of delivery) | A replacement or a full refund, no fee |
| Order not delivered within 40 days of the order date | Full refund on request, no fee |
| You cancel after 24 hours | Not possible — your item is already bought and ready to ship |
| You refuse the parcel at the door | No refund of the amount paid; we can send it again for ₹49 |
| You changed your mind after delivery | No return |
Cancelling an order
- Within 24 hours of ordering: write to us on WhatsApp, by email or through My account → your order → Get help. You get a full refund to your original payment method, with no fee.
- After 24 hours: we can't cancel. We buy your item for you as soon as you order, and it is ready to be dispatched.
- Partial COD orders: the 25% you paid online is not refunded if you cancel after 24 hours or refuse the parcel at the door, because the item has already been bought and sent for you.
Refused parcels
If you refuse the parcel at the door and it comes back to us:
- The amount you paid online is not refunded.
- We can send it again once, for a ₹49 reshipping charge paid online before we dispatch it.
Returns: damaged, defective, wrong or not as described
You have 30 days from delivery to tell us about a problem. We cover items that arrive damaged or defective, the wrong product or variant, missing parts, or a product clearly different from its page on dropy.in.
We can't take back an item because you changed your mind. For hygiene reasons, supplements, beauty, personal care and food items can only be returned when they arrive damaged, defective or wrong.
How to report a problem
- Go to My account → Orders → your order → Get help (or WhatsApp +91 98679 96311 / email [email protected] with your order number).
- Choose what went wrong and add clear photos of the product from all sides.
- Attach your unboxing video showing the issue.
- We check it against the packing video recorded for your order and reply on your case.
- Once approved, we send a replacement or a full refund. If we need the item back, we arrange the pickup free of charge.
How refunds are paid
| How you paid | Where the refund goes |
|---|---|
| Online (card, UPI, net banking, wallet) | Back to the same payment method |
| Cash on delivery | To your UPI ID, which we ask for on your case |
Every refund is checked and approved by our team, then paid within 7–10 business days; your bank may take a few more days. If 15 business days pass after approval, please contact us.
Dropy Coins on cancelled and returned orders
- Coins you used on a cancelled or returned order come back to your account.
- A cancelled order earns no coins, and coins earned on a returned order are taken back.
Fair use
We may refuse a refund or return, or limit future orders, when this policy is misused — for example false damage claims, repeated refusals at the door, chargebacks filed without contacting us first, or threats to post false reviews to force a refund. We may take legal action against fraud or abuse.
Return address
Godown No. 7, Chawla Warehouse, Plot No. 44-9, Sector 18, Macfo Market, Vashi, Navi Mumbai, Thane, Maharashtra 400705. Please send items back only after we approve a return — we can't accept parcels sent without one, and please don't send them to the manufacturer.
Contact
[email protected] · WhatsApp / call +91 98679 96311 (Mon–Sat, 10 am–7 pm)