Shipping
On this page · 11 sections
Effective Date: September 21, 2026
How your order reaches you
Dropy sells genuine products from the USA. Most items are bought from authorised retailers and distributors in the USA after you order. They are flown to India, cleared through customs and checked at our Navi Mumbai warehouse — batch codes, seals and condition — before a courier brings them to your door.
Some items are already in our Navi Mumbai warehouse. They carry a Dropy Express tag on the product page and reach you sooner. Every order is packed on video before it leaves our warehouse.
Where we deliver
All serviceable pin codes in India.
Delivery time
| Items in your order | Usual delivery time |
|---|---|
| Shipped from the USA | 15–20 days from the order |
| Dropy Express (in our India warehouse) | 3–5 days from the order |
An order with both kinds may come in more than one parcel, each tracked on its own. We share your expected delivery dates when your order is dispatched; they then show on your order page (My account → Orders). Any date before dispatch is an estimate.
Shipping charges
| Order value | Shipping |
|---|---|
| ₹1,499 and above | Free |
| Below ₹1,499 | ₹79 |
On a Cash on Delivery order below ₹1,499 you pay one ₹79 COD fee instead of the shipping charge — never both.
Ways to pay
| Your order | How you can pay |
|---|---|
| Only Dropy Express items | Online, or full Cash on Delivery anywhere in India (no order limit) |
| Any item shipped from the USA, ₹2,499–₹15,000 | Online, or Partial COD: 25% online now, the rest in cash on delivery |
| Any item shipped from the USA, any other value | Online |
Online payments carry no extra fee. Checkout shows the options open to your order and pin code.
Tracking your order
- My account → Orders shows each parcel's steps: Ordered, Shipped from USA, Reached India, On its way, Delivered.
- We send updates on WhatsApp and by email, with the courier's tracking link once the parcel leaves our warehouse.
- You can also track any order on our Track your order page.
Changing your delivery address
You can change the address until your parcel is handed to the courier in India. Write to us with your order number.
Refused parcels
Please keep your phone reachable on the delivery day. If you refuse a parcel at the door, the amount paid online is not refunded; we can send it again for a ₹49 reshipping charge, paid online (see our Refund, return & cancellation policy).
40-day delivery promise
If your order is not delivered within 40 days of the order date, you can ask for a full refund to your original payment method, with no fee. This does not apply when a delivery attempt failed because the parcel was refused.
Delays outside our control
Customs checks, flight or courier delays, weather, public holidays and government orders can slow a parcel down. We keep you updated and do everything we reasonably can to get it to you.
Contact
[email protected] · WhatsApp / call +91 98679 96311 (Mon–Sat, 10 am–7 pm) · Godown No. 7, Chawla Warehouse, Plot No. 44-9, Sector 18, Macfo Market, Vashi, Navi Mumbai, Thane, Maharashtra 400705