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Eucerin Roughness Relief Spot Treatment Urea Enriched Body Moisturizer For Dry Rough And Scaly Spots Two Point Five Ounce Tube Pack Of Two

4.9/5.0 (9 Reviews)
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Rs. 5,239.00 Rs. 6,000.00
-Rs. 761.00
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Eucerin Roughness Relief Spot Treatment Urea Enriched Body Moisturizer For Dry Rough And Scaly Spots Two Point Five Ounce Tube Pack Of Two

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Return, Refund & Cancellation Policy

Refund, Return & Cancellation Policy
Effective Date: September 14, 2026

Cancellation Policy

  1. Cancellation Window — Orders can only be cancelled within 24 hours of placing the order. After 24 hours, cancellation requests will not be accepted as the order enters our sourcing and shipping pipeline.
  2. Cancellation Refund — All cancellation refunds are issued as Dropy Store Credit only, not to the original payment method. Store credit has no minimum spend, no expiry, and can be used in full on any single order at dropy.in. If the customer requests a refund to the original payment method instead of store credit, a 5% processing fee will be deducted from the refund amount to cover payment gateway and administrative charges.

High-Value Orders (Above ₹10,000)

For orders above ₹10,000 where a partial advance payment is collected:

  1. Order cancellation is allowed only within 24 hours of placing the order.
  2. After 24 hours, the advance amount will not be refunded, as procurement of the product is initiated immediately.

Buyer Protection

Order delivered not as described? Full refund — guaranteed. If the product you receive does not match what is shown or described on dropy.in — including wrong product, different variant, missing components, or significantly different appearance — we will issue a full refund to your original payment method. No 5% processing fee. No store credit restriction. No questions asked. Simply send product images for verification to [email protected] or WhatsApp +91 98679 96311 within 3 days of delivery.

Return Policy

  1. Return Window — You have 3 days after receiving your item to report an issue.
  2. Return Eligibility — Returns are accepted only for products that arrive damaged, defective, or incorrect. Returns for personal reasons or change of mind are not accepted.
  3. Non-Returnable Items — The following categories cannot be returned under any circumstances: supplements, beauty products, personal care items, hygiene products, food items, perishable goods, gift cards, custom/personalized products, hazardous materials, flammable liquids or gases.
  4. Food Items — Returns are not accepted for food items. However, in rare cases where there is a genuine product quality concern, our team will assess and may offer reshipping as a resolution.

How to Report a Damaged/Defective/Wrong Item

  1. Email [email protected] or WhatsApp us at +91 98679 96311 within 3 days of delivery with your order number.
  2. Attach clear photos of the product from all sides showing the damage or defect.
  3. Attach an unboxing video clearly showing the issue.
  4. Include a short description of the problem.
  5. Our team verifies your submission against the packing video recorded for your order at dispatch.
  6. Once verified and approved, we will either send a free replacement or issue a full refund — at our discretion.

Return Shipping

  • Damaged/Defective/Wrong items — Free. We arrange and pay for the reverse pickup.
  • All other approved returns — Return shipping is borne by the customer.
  • Items sent back without an approved return request will not be accepted.

Refund Policy

  1. For cancellations — Refunds are issued as Dropy Store Credit only by default. If the customer requests a refund to the original payment method, a 5% processing fee will be deducted from the refund amount to cover payment gateway and administrative charges.
  2. For damaged/defective/wrong items — After we receive and inspect your approved return, refunds are issued as Dropy Store Credit by default. If the customer requests a refund to the original payment method, a 5% processing fee will be deducted from the refund amount.
  3. For Buyer Protection claims — Full refund to original payment method. No processing fee. No store credit restriction.
  4. For delayed orders — If your order is not delivered within 30 days of the order date, you may request a full refund to your original payment method. No store credit restriction and no processing fee applies in this case.
  5. Refund Timeline — All refunds are processed within 7–10 business days after approval. Banks may take additional time to post it. If more than 15 business days pass after approval, contact us.

Policy Abuse

Dropy reserves the right to refuse service, reject return/refund requests, or restrict future orders for any customer found misusing the return, refund, or replacement policy. This includes but is not limited to: repeated false damage claims, frequent cancellations, filing chargebacks without contacting support, threatening or intimidating our team to force policy exceptions, posting or threatening to post false/misleading reviews or social media content to pressure a refund or return approval, spamming our support channels or public platforms, or any behaviour deemed fraudulent, defamatory, or abusive. In such cases, Dropy reserves the right to pursue appropriate legal action to protect its brand and business interests.

Return Address

Godown No. 7, Chawla Warehouse, Plot No. 44-9, Sector 18, Macfo Market, Vashi, Navi Mumbai, Thane, Maharashtra 400705. Please do not send purchases back to the manufacturer.

Contact

Email: [email protected] · WhatsApp: +91 98679 96311

Eucerin Roughness Relief Spot Treatment Urea Enriched Body Moisturizer For Dry Rough And Scaly Spots Two Point Five Ounce Tube Pack Of Two
Rs. 5,239.00 Rs. 6,000.00
Rs. 5,239.00 Rs. 6,000.00

Real Customer Reviews

Ashutosh

This was perhaps one of the best supplements ive ordered online. Really affordable, delivered in 5 days and got a free gift will be ordering again so keep expecting me guys

Verified Buyer ✓

Renu Tupper

I will be shopping all that I need especially supplements and skincare from Dropy..I love Dropy..they r prompt n customer care is amazing n polite..not to mention the freebies..thanku Dropy

Verified Buyer ✓

Divit Raj Singh

100% authentic Vanicream Cleansing Bars and by the way Vanicream Products are considered one of the world's most gentle brands out there! Dropy India is just amazing the packaging was 100% secure amd kept these bars safe and the customer support is excellent!

Verified Buyer ✓

rekha dhawan

Lightweight Retinal Serum for a Smoother-Looking Complexion.
The Ordinary Retinal 0.2% Emulsion is a lightweight serum that fits easily into a nighttime skincare routine.

Verified Buyer ✓

Simran 

Olly is a great brand

Olly is a great brand, and I was beyond pleased to be order this on Dropsy!

Verified Buyer ✓

ritu saigal

I was amazed at how easy the whole process was and the fact that I have access to all the coveted products that are unavailable in India. The delivery was great too. Nicely packed and was sent a video too!!!

Add a captionVerified Buyer ✓

Anagha

Really happy with this purchase! Keeps my lips soft and moisturized for hours, and the vanilla scent is amazing. Genuine product, well-packed, and delivered on time. Will definitely order again from Dropy!

Verified Buyer ✓

Sourabh Rathi

Great quality magnesium supplement. Easy to take and has helped with muscle recovery and better sleep. Genuine NOW Foods product, well packed, and delivered smoothly by Dropy

Verified Buyer ✓

NEHA KAPOOR

I've been taking these capsules daily, and my hair feels stronger and healthier with less breakage. Easy to take and a great addition to my daily routine.

Verified Buyer ✓

GAURAV BHAT

I've been using this toner regularly, and it has made a noticeable difference in my skin. It helps remove excess oil, minimizes the appearance of pores, and leaves my face feeling clean and refreshed without over-drying.

Verified Buyer ✓

Restore comfort to extremely dry and textured skin with the Eucerin Roughness Relief Spot Treatment. Specifically formulated for stubborn, localized patches, this treatment works by intensely hydrating and gently exfoliating rough and scaly skin. The high-concentration urea formula helps promote natural exfoliation, lifting away dead skin cells to reveal smoother, healthier-looking skin underneath. Enriched with ceramides and natural moisturizing factors, it supports the skin barrier while providing essential moisture to chronically dry areas. Designed for precision, the tube features a targeted applicator tip, making it an ideal solution for rough patches on elbows, knees, knuckles, and heels. This formula is intentionally fragrance-free, dye-free, and paraben-free, ensuring it is gentle enough for sensitive skin types. Whether you are dealing with seasonal dryness or persistent bumpy skin texture, this spot treatment offers a concentrated approach to skin smoothing. By focusing on the specific areas that require extra care, this treatment delivers relief where it is needed most without the need for thick, heavy lotions over your entire body. Perfect for those seeking a dermatologist-recommended solution for stubborn dryness, this imported treatment provides the professional-grade care required to keep your skin soft and supple, even in the most challenging areas.

Explore our full range of Eucerin products — from moisturizers to cleansers, all directly sourced from the USA with authenticity guarantee. Shop more skin care at Dropy. Read our best moisturizers for Indian skin 2026.

Gently cleanse and pat dry the affected area. Apply a small amount of the treatment directly onto extremely dry, thick, or rough spots. Massage into the skin until fully absorbed. Do not apply on damaged or wounded skin or large areas of the body. Store in a cool, dry place below 77 degrees Fahrenheit.

Water, Urea, Octyldodecanol, Sodium Lactate, Caprylic/Capric Triglyceride, Decyl Oleate, Polyglyceryl-2 Dipolyhydroxystearate, Arginine HCl, Ceramide NP, Lactic Acid, Sodium PCA, Glycine, Carnitine, Alanine, Cholesterol, Tocopherol, Carrageenan, Helianthus Annuus (Sunflower) Seed Oil, Pentylene Glycol, Decylene Glycol, Sodium Chloride

FAQs

Is there a specific skin condition you are trying to treat?

This treatment is designed for individuals dealing with extremely dry, rough, and scaly skin conditions. It works effectively on bumpy skin, keratosis pilaris, or persistent calloused areas on the body.

Can this be used on the face?

This product is specifically formulated as a spot treatment for the body, such as elbows, knees, and feet. It is recommended to use facial-specific products for more delicate skin areas.

How often should I apply this moisturizer?

For best results, apply the treatment to the affected rough patches as needed. Consistency is key to maintaining smooth skin texture in these stubborn areas.

Are these products authentic and imported from the USA?

Yes, all Eucerin products available at Dropy India are 100% authentic and sourced directly from the USA. We ensure quality and transparency for all our imported personal care items.

Is this product suitable for sensitive skin?

Yes, the formula is fragrance-free, dye-free, and paraben-free, making it suitable for most sensitive skin types. However, as with any skincare product, a patch test is recommended if you have known sensitivities.

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